Concerns the conveyance of a message using words. Includes both written and oral communication. It can be formal and informal and is always impactful because it is documented. Examples of writing communication are letters, e-mails, texting. Examples of oral communication are face-to-face conversations, radio, speeches.
Refers to communication that occurs without using words but using body language to convey a message. Non-verbal communication is informal. Even the verbal communication includes non-verbal communication and it can be just as powerful and meaningful as verbal communication. It is also true that non-verbal communication can break your message. Examples of non-verbal communication are head nod, finger tapping , arms crossed over chest.