Topic 2 Phases of problem-solving strategy

Problem Identification

  • This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.

Structuring the Problem

  • This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.

Looking for Possible Solutions

  • During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.

Making a Decision

  • This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation.


  • This stage involves accepting and carrying out the chosen course of action.

Monitoring/Seeking Feedback

  • The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.