Module 8 Communication skills

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Topic 3 Verbal and non-verbal communication

Module 8 Communication skills Unit 1 Introduction to an effective communication Topic 3 Verbal and non-verbal communication

Verbal communication

Concerns the conveyance of a message using words. Includes both written and oral communication. It can be formal and informal and is always impactful because it is documented. Examples of writing communication are letters, e-mails, texting. Examples of oral communication are face-to-face conversations, radio, speeches.

Non-verbal communication

Refers to  communication that occurs without using words but using body language to convey a message. Non-verbal communication is informal. Even the verbal communication includes non-verbal communication and it can be just as powerful and meaningful as verbal communication. It is also true that non-verbal communication can break your message. Examples of non-verbal communication are head nod, finger tapping , arms crossed over chest.

Source: https://www.researchgate.net/figure/Distribution-of-verbal-via-non-verbal-features-of-speech_fig1_324653584

  • Pay attention to the person you are communicating with.  You should focus on the non-verbal cues. Keep eye-contact and relaxed posture.
  • Stay focused on the voice tone as it can reveal the others’ emotions. For example it may show you if a person is angry or you may understand how intend is in his opinions.
  • Don’t hesitate to ask if you don’t understand the cues. It will make clear your confusion.
  • You have to consider who is the receiver of the message in order to decide if non-verbal communication could be an effective way to convey your message. In addition you should think if non-verbal cues will transmit your message correctly.
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