Topic 3 Verbal and non-verbal communication
Verbal communication
Concerns the conveyance of a message using words. Includes both written and oral communication. It can be formal and informal and is always impactful because it is documented. Examples of writing communication are letters, e-mails, texting. Examples of oral communication are face-to-face conversations, radio, speeches.
Non-verbal communication
Refers to communication that occurs without using words but using body language to convey a message. Non-verbal communication is informal. Even the verbal communication includes non-verbal communication and it can be just as powerful and meaningful as verbal communication. It is also true that non-verbal communication can break your message. Examples of non-verbal communication are head nod, finger tapping , arms crossed over chest.
Pay attention to the person you are communicating with. You should focus on the non-verbal cues. Keep eye-contact and relaxed posture.- Stay focused on the voice tone as it can reveal the others’ emotions. For example it may show you if a person is angry or you may understand how intend is in his opinions.
- Don’t hesitate to ask if you don’t understand the cues. It will make clear your confusion.
- You have to consider who is the receiver of the message in order to decide if non-verbal communication could be an effective way to convey your message. In addition you should think if non-verbal cues will transmit your message correctly.
Pay attention to the person you are communicating with. You should focus on the non-verbal cues. Keep eye-contact and relaxed posture.